At Whisnant Music Group, LLC, we prioritize transparency, quality, and customer satisfaction in all our services. This policy outlines our commitment to providing clear information on our offerings, order fulfillment, customer service, and more, to support a seamless client experience.

1. Service Descriptions

• Whisnant Music Group, LLC (The Whisnants) website is here to provide information on touring dates, group bio information, promotional kit for promotors, physical products (cds, t-shirts, USBs, hats, digital downloads) for our fans across the country.

• We include detailed descriptions, photos, and relevant information on any physical products or media we create and sell to set accurate expectations. If we find that descriptions need enhancement for clarity, we make any adjustments needed.

2. Purchase Currency

• All prices on our website are displayed in USD ($).

3. Customer Service Contact Information

• Clients can reach us via multiple contact methods, including email, phone, and direct messaging options on our website. Accessible and direct communication is a cornerstone of our customer service, helping us quickly address questions or resolve issues.

4. Order Fulfillment Policies

• Our order fulfillment policies are transparent and cover key areas to support client satisfaction:

  • Refund Policy: Refund eligibility varies by project and is dependent on the individual situations as they may arise.

  • Shipping or Delivery Policy: For physical goods, shipping details, methods, rates, and eligible destinations will be provided at the time of purchase.  Shipping usually takes place the following business day after order is placed.   Digital services are delivered by email immediately following the purchase.

  • Return Policy: Southern Tide Media does not offer returns for digital services once approved and delivered. However, physical items may be returned under certain conditions as each situation may arise.

  • Cancellation Policy: If an order is cancelled, under normal circumstances, a full refund will be issued immediately.

5. Privacy Policy

• Whisnant Music Group, LLC (The Whisnants) is committed to protecting client data in accordance with privacy regulations. Our overarching privacy policy is that no person’s information will ever be sold or shared.

6. Business Address

• Our business address is clearly listed on our website to add credibility and transparency to our services, providing clients with confidence in our physical presence.

• 2824 NC 126, Morganton, NC 28655

7. Website and Payment Security

• Whisnant Music Group, LLC (The Whisnants) complies with PCI standards to ensure that all customer payment information is handled securely. Our website uses HTTPS and is safeguarded by industry-standard security practices. We regularly monitor and update security measures to protect client data during online transactions.

8. Accepted Payment Methods

• We accept major credit cards, and their respective logos are displayed on our website to streamline the checkout process, ensuring clients know we accept their preferred payment methods.